Contact Us

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package. Simply click on the tracking link provided in the email or visit our website'sOrder Tracking page. Enter your tracking number, and it will display the current status and location of your shipment. Please note that tracking information may take some time to update after the initial shipping notification. If you have any concerns or need further assistance with tracking your order, please don't hesitate to reach out to our customer support team.

You can reach our customer service team through the provided phone number (+61 2 8006 2977), email(support@discountpackagingwarehouse.com.au), or online chat on our website. We are here to assist you and answer your questions.

1. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Standard delivery usually takes 2 - 6 business days depending on your parcel destination (8-10 business days for western states and remote areas).
3. Depending on your parcel destination, express delivery usually takes 1 - 5 business days. Please expect delays on holidays or during high-volume seasons.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).