Yes. Send product details, quantities, custom requirements, delivery postcode and required date for a written quote. Please allow around 2 months for the first batch. Once we establish a long-term partnership, we can arrange regular, reliable supply based on your needs and an agreed replenishment schedule. Enquiries require no payment.

Selected products support custom logos and packaging. Email product details, quantities, material requirements, your logo and draft design to support@discountpackagingwarehouse.com.au. Costs and quotes vary by product and logo/design complexity. Custom orders take around 2 months; we'll confirm the schedule in your quote.

Minimum order quantities for custom products vary by product and selected style, but generally start at 500 units or more. Please send the product details, quantity, material and customisation requirements. We'll confirm the exact minimum order quantity and available options in your written quote.

For the first bulk or custom order, please allow around 2 months. Once we establish a long-term partnership, we can arrange regular, reliable supply based on your ongoing requirements and an agreed replenishment schedule. We'll confirm the timing for your first order in your written quote.

Requesting a quote is free. Custom products require a 50% deposit if you proceed. We'll confirm the products, specifications, price, freight and payment terms in writing, then email the payment instructions. Any remaining balance and its due date will be stated in your quote.

Our wholesale/custom policy offers 90 days of free warehouse storage. Tell us the quantities and delivery schedule you need so we can confirm an arrangement. In-stock products do not have credit terms. Any staged delivery and freight charges must be agreed in writing.

We ship Australia-wide and use postcode-based shipping with three simple zones: Metro Areas, Non-Remote Areas and Remote Areas.

• Metro Areas (all states)
  
  Orders up to $29: Standard Shipping (excl. bulky items*) – flat rate $6 per order
  Orders over $29 and up to $100: Standard Shipping – flat rate $10 per order
  Orders over $100: Free Standard Shipping (excl. bulky items*)
  Express shipping within Metro areas (excl. bulky items*) - Flat rate of $20 per order. Express shipping within Non-Remote areas (excl. bulky items*) - Flat rate of $25 per order. Express shipping is not available for Remote areas.

• Non-Remote Areas (all states)
  
  Orders up to $29: Standard Shipping – flat rate $7 per order
  Orders over $29 and up to $100: Standard Shipping – flat rate $12 per order
  Orders over $100: Free Standard Shipping (excl. bulky items*)
  Express Shipping – flat rate $25 per order

• Remote Areas
  
  Orders up to $29: Standard Shipping – flat rate $9.99 per order
  Orders over $29: shipping is calculated based on distance and service availability.
  
  Please refer to our Shipping Zone Table for detailed area.
  
  For full details, including bulky items, please see our Shipping Policy.

• In-stock orders are usually processed within 1–2 business days, excluding weekends and public holidays. We will email you after dispatch.
• Standard delivery usually takes 2–6 business days, depending on destination; western states and remote areas have estimates of 2–10 business days.
• Express delivery is usually 1–5 business days where available. Express is not offered to remote areas.
• Times are estimates and may be affected by holidays or high-volume periods. Bulk and custom orders follow your written quote; please allow around two months for the first batch.

Once your order has been dispatched, you will receive tracking details from our delivery partners (Australia Post, Sendle, PFL Logistics or Couriers Please). You can use these details to follow your parcel online.

Our website also supports order tracking – if you would like to check your delivery status, simply click the “Track my order” button on our site or in the chat.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For all return requests please contact support@discountpackagingwarehouse.com.au and include the following information

• Invoice & order number
• Order name 
• Item/s that you wish to return 
• Reason for return 
• Any additional details listed below

Do NOT return until you have contacted us and told you to do so. All returns will need to be sent to the following address: Outbox 3PL, Unit 3A/ 9 Birmingham Avenue, Villawood NSW 2163, Australia. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. Please together email photos of the item. We will resolve the issue asap.

You do not have to pay the return shipping fee.

Return by change of mind

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You may have to pay the return shipping fee.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@discountpackagingwarehouse.com.au.

Pickup is available from Outbox 3PL, Unit 3A/9 Birmingham Avenue, Villawood NSW 2163. Hours are Monday–Friday, 9:30 am–5:00 pm, excluding public holidays. Please wait for your ready-for-pickup email before travelling.

Yes. An order confirmation is generated when you place your order. If you need an invoice for your business records (for example with your company name or ABN), please contact us and we will be happy to assist.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Material, recycling and biodegradability claims depend on the specific product and local disposal facilities. Please send the product link and your requirements so we can check the available specifications and supporting documentation. Food-contact suitability also depends on the item, food type and intended temperature.

Product specifications and available inspection or testing information vary by item. Please send the product link and your requirements if you need particular quality or compliance documentation; we will check what is available for that product.

Yes. If you are unsure which size or style of packaging is best for your products, please contact us with details such as what you are packing, approximate dimensions and quantity. Our team can recommend suitable options based on your needs.