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Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. Use this number to monitor your package’s progress by check the tracking number in the email. Enter your tracking number, and you’ll see the current status and location of your shipment. Please note that tracking updates may take some time to appear after the initial notification. If you have any questions or need assistance, our customer support team is always ready to help.

You can reach our customer service team through the provided phone number (+61 1300 512 485), email(support@discountpackagingwarehouse.com.au), or online chat on our website. We are here to assist you and answer your questions.

1. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Standard delivery usually takes 2 - 6 business days depending on your parcel destination (8-10 business days for western states and remote areas).
3. Depending on your parcel destination, express delivery usually takes 1 - 5 business days. Please expect delays on holidays or during high-volume seasons.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).